Cancellation, Return & Refund Policy

1. Policy Overview

At Rizzri, we prioritize customer satisfaction while remaining strictly compliant with the Consumer Protection (E-Commerce) Rules, 2020. This policy outlines your rights and our obligations concerning the cancellation of orders, returns of physical goods, and the processing of refunds.

2. Order Cancellation

We do not charge any cancellation fee on consumers who cancel their orders prior to dispatch. You may cancel your order free of charge via your "My Orders" page under the following conditions:

• The order has not yet been handed over to our logistics partner.
• Once the status changes to "Shipped," cancellation is no longer possible, but you may initiate a return after delivery.

3. Returns Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must meet the following criteria:

• The item must be unused, unwashed, and in the exact condition that you received it.
• All original tags, packaging, and accessories must be intact.
• The product must not fall under the category of non-returnable items (e.g., intimates, perishable goods, personalized custom items, or hygiene products).

Defective or Counterfeit Goods:

If you receive a defective, damaged, or counterfeit item, we take full responsibility. You may raise a return request immediately, and we will bear all reverse shipping costs as mandated by the e-commerce rules.

4. Return Process

1. Navigate to your "My Orders" page and click on "Initiate Return" next to the delivered item.
2. Select the reason for return and upload supporting images if the item is damaged or defective.
3. Once approved, our logistics partner will arrange a reverse pickup within 3-5 business days.
4. Ensure the item is securely packaged for the return transit.

5. Refund Processing

Once your return is received and inspected by our warehouse quality team, we will send you an email/WhatsApp notification to confirm receipt.

If approved, your refund will be processed back to the original method of payment (e.g., Razorpay, Credit Card, UPI) within 5 to 7 business days, compliant with standard RBI banking guidelines. We do not issue refunds for products that have been used, altered, or damaged by the customer.

6. Refusal of Returns

In accordance with consumer laws, we reserve the right to refuse a return if it is determined that the defect was caused by consumer mishandling, or if the product does not pass the quality check upon arriving at our warehouse. In such cases, the item will be shipped back to you at your expense.