Privacy Policy

1. Introduction

Welcome to Rizzri ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy is formulated in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.

2. Information We Collect

We collect the following types of data:

• Personal Data: Name, Email Address, Phone Number, Billing and Shipping Address.
• Financial Data: Payment details, transaction history. Payment processing is handled by Razorpay; we do not store full credit card details on our servers.
• Technical Data: IP Address, browser type, operating system, and cookies for tracking user behavior in compliance with online marketing standards.

3. How We Use Your Information

Your information is strictly used for:

• Processing and fulfilling your orders as per the Consumer Protection (E-Commerce) Rules, 2020.
• Communicating with you regarding order updates via email and WhatsApp.
• Fraud prevention and ensuring compliance with the Indian Penal Code (IPC) against cyber fraud.
• Targeted marketing (only with your explicit consent, which can be withdrawn at any time).

4. Data Sharing & Third Parties

We do not sell your personal data. We may share data strictly with:

• Logistics partners for delivery fulfillment.
• Payment gateways (e.g., Razorpay) for transaction processing.
• Government authorities or law enforcement agencies when mandated under the IT Act, 2000 or the Code of Criminal Procedure (CrPC).

5. Data Security

We implement industry-standard encryption (AES-256) and SSL certificates to protect your data during transit and at rest. We adhere to the reasonable security practices mandated under Section 43A of the IT Act.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you possess the right to:

• Request a summary of personal data processed by us.
• Request correction, completion, or updating of your personal data.
• Request the erasure of your personal data.
• Nominate a representative in the event of death or incapacity.
• Withdraw consent previously given for data processing.

7. Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

The Grievance Officer will acknowledge the receipt of any consumer complaint within 48 hours and redresses the complaint within 1 month from the date of receipt.